Terms & Conditions
These Terms & Conditions (“Terms”) govern access to and use of the Bastion product, marketing portal, interactive demo, and any trial or evaluation tenant instance (together, the “Service”) provided by Cymmetri / Bastion (“we”, “us”, or “Bastion”). By submitting a trial request, verifying your email, signing in, or using the Service, you (“you” or “Customer”) agree to these Terms on behalf of yourself and, if applicable, the organization you represent.
If you do not agree, do not use the Service. If you are accepting on behalf of a company, you represent that you have authority to bind that company.
1. Eligibility
- You must use a valid corporate / work email address for trial and demo registration. Personal consumer domains may be refused.
- You must be at least 18 years old and legally able to enter a binding agreement.
- You must not be prohibited from receiving the Service under applicable export or sanctions laws.
2. Trial, demo, and evaluation use
- Evaluation only. Interactive demos and trial tenants are provided solely to evaluate Bastion for potential commercial use. They are not a production service level agreement (SLA).
- Duration. Trial tenants typically run for a limited period (for example 15 days, or as stated in your trial invitation or admin console). We may shorten, extend, or revoke a trial at our discretion.
- No production data. Do not store production credentials, real customer PII beyond what is needed for evaluation, payment card data, health data, or other regulated production datasets in a trial instance.
- Decommissioning. At or after trial end (or if these Terms are breached), we may suspend or permanently delete the trial instance, volumes, recordings, and data without obligation to export or restore them. Export anything you need before expiry.
- Capacity and features. Trials may use reduced capacity, shared infrastructure components on a provisioner host, or feature flags that differ from production deployments.
- Credentials. Temporary admin credentials emailed to you are confidential. Change the password after first sign-in. You are responsible for activity under your accounts.
3. Account registration and communications
- You agree that information you provide (name, email, company, phone, environment size, interests, and similar) is accurate.
- We may contact you about verification, product access, trial status, security notices, and relevant product or sales follow-up related to your request.
- Verification and magic-link emails contain one-time links. Do not share them. Links expire as stated in the message.
4. Acceptable use
You will not, and will not allow others to:
- Use the Service for any unlawful, harmful, fraudulent, or abusive purpose.
- Probe, scan, or attack any system other than resources you own or are authorized to test within your trial scope.
- Attempt to break out of a trial isolation boundary, access other tenants, or interfere with the provisioner host, orchestrator, or other customers.
- Reverse engineer, resell, sublicense, or offer the Service as a service bureau except as we expressly permit in writing.
- Upload malware, conduct cryptocurrency mining, spam, or high-volume abuse that degrades shared infrastructure.
- Misrepresent your identity or affiliation when requesting access.
We may suspend or terminate access immediately for suspected abuse or security risk.
5. Customer data and privacy
- Lead and account data (registration and profile fields) are processed to provide the Service, secure access, prevent abuse, and communicate about your trial or commercial interest.
- Trial content you put into a tenant (configurations, session data, recordings, vault material) is processed to operate that tenant. Because trials may be deleted without recovery, treat all trial content as disposable.
- Do not upload data you are not allowed to process under your own policies or applicable law.
- Where a separate privacy notice or DPA is provided for paid production use, that document may apply in addition to these Terms for commercial deployments.
6. Intellectual property
- Bastion, its software, documentation, branding, demos, and related materials remain our (or our licensors’) exclusive property.
- Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access the Service for evaluation during the authorized trial or demo period.
- Feedback you provide may be used by us without obligation to you.
7. Third-party services
The Service may integrate with or depend on third-party infrastructure (for example cloud hosting, email delivery, DNS, or identity providers). Those services are subject to their own terms. We are not responsible for third-party outages outside our reasonable control.
8. Security
- We apply reasonable technical and organizational measures appropriate for an evaluation environment. Trial environments are not warranted as production-hardened multi-tenant SaaS with contractual uptime or specific compliance certifications unless stated in a separate paid agreement.
- You must use strong passwords, protect API keys and session cookies, and promptly notify us of suspected unauthorized access to your trial.
9. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT TRIAL DATA WILL BE RETAINED.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF A FREE TRIAL OR DEMO WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100) OR THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE CLAIM (IF ANY), WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.
11. Indemnity
You will defend and indemnify us against claims, damages, and costs (including reasonable legal fees) arising from your misuse of the Service, your trial content, or your violation of these Terms or applicable law.
12. Suspension and termination
- You may stop using the Service at any time.
- We may suspend or terminate access, refuse provisioning, or delete a trial for breach, risk, capacity limits, inactivity, or end of the evaluation period.
- Sections that by nature should survive (including IP, disclaimers, liability limits, and indemnity) survive termination.
13. Changes
We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Material changes for ongoing paid services may be communicated by email or in-product notice where appropriate. Continued use of a free trial or demo after changes constitutes acceptance.
14. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law rules, unless a separate signed commercial agreement states otherwise. Courts in Mumbai, Maharashtra, India shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply.
15. Contact
Questions about these Terms or your trial: support@cymmetri.com (or the contact address provided in your trial correspondence).
16. Entire agreement
These Terms are the entire agreement between you and us regarding free trial, demo, and evaluation access, and supersede conflicting prior discussions on that subject. A paid production subscription may be governed by a separate master agreement, order form, or MSA that prevails for that paid Service.